To our loyal customers,
The novel Coronavirus (COVID-19) pandemic has provided us with a challenge that we were unable to foresee, but it is a challenge that we are determined to face. Please allow us a moment to run through how we are overcoming the everchanging limitations for our industry and making practical adjustments for our customers.
As you may already know, 'Step Three' in SA Government’s Roadmap for easing of COVID-19 restrictions allows for 1 person per 2m² whilst maintaining physical distance from separate groups. These regulations, according to the COVID Safe Plan, allows Muratti to have a maximum of 25 customers inside and 30 customers outdoors. This capacity is inclusive of infants/children and unseated patrons.
No reservations – tables work on a first come, first serve basis. We respectfully ask that customers limit their sittings to 30-45 minutes during busy periods so the joy of dining at Muratti can be shared. Muratti will continue to remain open and trade under the new laws and regulations that have been presented to us during this time. As public health is a priority above all else, we will be doing our utmost to constantly monitor the shop’s capacity and continue our increased sanitisation procedures.
Our range of products has been fine tuned in order to adapt to our operation being changed as we once knew it. Pastry and gateaux require a craft that takes time and that we pride ourselves in. If there is a particular product that you would like, please order one day ahead to avoid disappointment. This method of ordering also creates more work for our casual staff and reduces the chance of unnecessary waste.
These are, indeed, uncertain times. As self-isolation and altering restrictions persist, the sense of great service, high quality products and community character fostered by Muratti will become increasingly important to our customers as a reminder of their previously familiar routines. We encourage you to call us directly to place an order and, as always, we will do our very best to meet your needs.
Most importantly, we would like to take this opportunity to express our gratitude. From the bottom of our hearts, thank you for getting us this far. We thank you for you previous and continued business. What we strive to achieve at Muratti would be to no avail without the support of our loyal customer base. The Muratti family goes beyond our staff and suppliers; it includes you as well.
We will continue to take on the weeks of hardship ahead of us because we know you have got our backs.
We have yours too,
Robert & Darek
Directors of Muratti Cakes & Gateaux