Change of Mind Return
Muratti Cakes will not accept the return of any products because you have changed your mind about your purchase. Once a product has been sold and exited our premises it cannot be returned and sold again. Therefore, a product must display a clear fault in order for a refund to be accepted.
Store Returns
If a product has not met your expectations and you require a refund for your purchase you must:
- Contact us immediately and explain your complaint
- Bring the product back to the store for inspection no later than two days from the purchase date
- Bring the original sale receipt for proof of purchase
To approve a refund Muratti Cakes reserves the right to:
- Assess the condition and age of returned goods prior to providing a repair, exchange, voucher or refund
- Issue all refunds using your original payment method
- Determine whether a repair, exchange, voucher, part or full refund will be issued, which will be determined after product inspection.
Please note:
- All Muratti products must be refrigerated between 0˚C and 5˚C
- Store all Muratti products in their original packaging and remove only when ready to display and serve unless instructed otherwise.
- All products may contain traces of nuts
- Gift vouchers are not redeemable for cash
Online Purchases
The Muratti Return Policy applies to online purchases. Instead of a store register receipt you will need to present a copy of the confirmation email document you received so we can trace your tax invoice on our system. In the case of making an online error or you wish to cancel your online order please contact the store immediately. We will also contact you if we discover any error in your order and a refund will be issued if applicable.
Product Orders
- A non-refundable deposit of 50% of the total price is required for all large orders
- If you wish to cancel or change your order please contact us immediately
- If you wish to cancel or change an order that required a deposit please contact us no later than one week prior to the pickup date
- Providing a tax invoice upon pick up for the full amount or deposit paid is not mandatory but is highly recommended
Delivery
Muratti.com.au does not currently offer delivery, all orders are pick up only.